Raw Food Delivery Information


Orders via website for delivery via Courier

  • Courier for frozen goods only applicable to England and Wales mainland. We no longer ship frozen goods to Scotland. 

  • Minimum order 7Kg, boxes which are not full will quickly defrost

  • Despatch is via 24/48 hour courier Mon-Thurs only, please be aware our couriers are under instruction to ‘leave in safe place’ if no one is at home and will not re-arrange delivery for another day

  • You can add further non-raw items from the website to your order, but this does not count towards your 7Kg minimum weight but does increase the weight of your order and may increase the courier cost. If you want to add further items it may be best to just give us a call so we can discuss 

  • Delivery costs for frozen foods start at £7.50

  • Please note: There are brands/items we choose not to ship via courier, these are Natural Instinct and the odd item which is either too bulky or on short supply, the relevant product pages will supply this information if applicable. If you have such an item in your basket the only shipping option you will be offered will be Collect from store

Orders for Collection at The Paw Store Edenbridge & The Paw Store Lingfield

  • No minimum or maximum weight restrictions, subject to stock levels

  • A confirmation email will be sent when your order is ready for collection, usually within 48 hours and we do ask that you pick up as soon as you have received your notification as we have limited freezer space to hold orders for any length of time.
  • Edenbridge collection hours are;

10:00 to 15:00 Monday

10:00 to 12:00 Tuesday

10:00 to 15:00 Wednesday

10:00 to 12:00 Thursday

10:00 to 15:00 Friday

10:00 to 12:00 Saturday


  • Lingfield collection hours are 11:00 to 15:00 (14:30 Sundays) Mon-Sun 
  • All collections will be carried out as per current government social distancing guidelines

Orders for local delivery by BB Pet Van

  • We deliver free to TN8, TN16 & RH7 Postcodes

  • We deliver to Croydon, Redhill, Crawley, Forest Row and Haywards Heath and all areas in between on Tuesdays

  • We deliver to Tunbridge Wells and Crowborough and all areas in between fortnightly on Wednesdays
  • We deliver to Sevenoaks, Swanley, West Kingsdown, Aylesford, Tonbridge and all areas in between on Thursdays
  • Postcodes covered as below

  • Delivery charges for the following postcodes range from £4.00 to £4.50 dependent on distance and can be selected at checkout: BR1-8, CR0, CR2, CR3, CR5, CR6, CR8, RH1, RH2, RH6, RH8, RH9, RH10, RH11, RH15, RH16, RH17, RH18, RH19, TN1, TN2, TN3, TN4, TN7, TN9, TN10, TN11, TN13, TN14, TN15, ME19, ME20, DA4.


  • Cut-off for van deliveries – Tuesday deliveries – cut-off is on the Monday prior at midday (12pm) – Wednesday deliveries – cut-off is on the Tuesday prior at midday (12pm) – Thursday deliveries – cut-off is on the Wednesday prior at midday (12pm)
  • Delivery is based on a £19.50 minimum total of goods
  • All orders must be paid in full prior to delivery
  • Only 1 order per delivery date accepted, if you want to add to your order please contact us the day before delivery is due and we will see what we can do
  • Deliveries will be carried out as per current government social distancing guidelines