Raw Food Delivery Information


Orders via website for delivery via Courier

  • Courier delivery only applicable to England and Wales mainland and the following postcodes in Scotland ML – All postcodes, EH– All postcodes, G– All postcodes, KY– All postcodes, AB10-16, AB21-25, AB31-32, AB39, DD1-7, DD10-11, FK1-16, KA1-26, KA29-30, PA1-19 & PH1-14 (for Northern Ireland, IoW, IoM etc, please call for delivery rates)

  • Minimum order 7Kg, boxes which are not full will quickly defrost

  • Delivery is via 24/48 hour courier Mon-Thurs only, please be aware our couriers are under instruction to ‘leave in safe place’ if no one is at home and will not re-arrange delivery for another day

  • You can add further non-raw items from the website to your order, but this does not count towards your 7Kg minimum weight but does increase the weight of your order and may increase the courier cost. If you want to add further items it may be best to just give us a call so we can discuss 

  • Delivery costs for frozen foods start at £7.00

  • We offer a pay back scheme with regards to our wool packaging and encourage our customers to participate by returning the wool liners, so we save, you save and we help save the environment. Read more here…https://bbpetsupplies.com/packaging-info/

Orders for Collection at Edenbridge & The Paw Store Lingfield

  • No minimum or maximum weight restrictions, subject to stock levels

  • A confirmation email will be sent when your order is ready for collection, usually within 48 hours
  • Edenbridge collection hours are 10:00 to 15:00 Mon to Fri, 10:00 to 12:00 Sat
  • Lingfield collection hours are 11:00 to 15:00 Mon-Sun (closed Wednesdays)
  • All collections will be carried out as per current government social distancing guidelines

Orders for local delivery by BB Pet Van

  • We deliver free to TN8, TN16 & RH7 Postcodes

  • UPDATED 04/22 due to economic challenges and easing of Covid restrictions, in particular WFH, we have made the difficult decision to streamline our van delivery areas

  • Delivery charges for the following postcodes range from £3.50 to £4.50 dependent on distance and can be selected at checkout: BR2-8, CR0, CR2, CR3, CR5, CR6, CR8, RH1, RH2, RH6, RH8, RH9, RH10, RH11, RH15, RH16, RH17, RH18, RH19, TN1, TN2, TN3, TN4, TN7, TN9, TN10, TN11, TN13, TN14, TN15, ME19, ME20, DA4.


  • All orders must be paid in full prior to delivery
  • Deliveries will be carried out as per current government social distancing guidelines